FAQ | Clovr — Fractional Customer Support
FAQ

Questions we get asked a lot.

About Clovr
Chatbots follow rigid scripts and break the moment a question falls outside their flow. Clovr is fundamentally different. Our AI is trained specifically on your business — your products, policies, tone, and edge cases — using a proprietary system refined across hundreds of businesses. Before going live, every AI goes through intensive QA testing to ensure accuracy and brand consistency. And unlike a chatbot that stays static, our AI is improved daily. The longer you're with us, the smarter and more accurate it gets.
It means you don't manage the inbox. We build it, run it, and improve it. We have a simple implementation process where we work together to extract everything we need — your products, policies, tone, and edge cases. When things change, you notify us through a dedicated channel and we handle the update. That's the extent of your team's involvement. Everything else is on us.
No — you gain visibility without the burden of management.

With Clovr you're always informed. Live dashboard, monthly report, quarterly strategy review, and a direct line to our team whenever you need us. You see everything that's happening with your customers without being the one responsible for making it happen.

The difference is between managing an operation and overseeing one. A full-time hire or VA requires you to manage — catch mistakes, retrain, monitor quality. With Clovr, we own the operation and you hold us accountable for the outcomes.

You don't lose control. You trade the exhausting kind for the kind that actually matters.
Absolutely. If you have a dedicated support person, Clovr handles the repetitive questions so they can focus on the work that actually needs a human touch — retention, complex issues, and the moments that matter.

If support is just another hat someone's wearing — a founder, an ops lead, a COO who ended up owning the inbox — Clovr takes it off their plate entirely, at a fraction of the cost of a dedicated hire.

Either way, Clovr fits.
All Clovr agents are US-based. When a real person steps in, your customer gets a native English speaker who understands context, tone, and nuance — not a script reader.
We can brand the support experience under your company name so it feels seamless to your customers. We'll advise you on what works best for your situation.
Getting Started
Ten days from our kick-off call to a live system. We handle everything — building your knowledge base, training the AI on your business, full QA testing, and launching. You have one conversation with us and then you're hands off.
Our agents are trained on your product before going live — not just the basics, but the complex scenarios too. When something needs deeper investigation, our escalation process kicks in immediately — either a Clovr agent steps in to resolve it directly, or we escalate to a dedicated member of your team, depending on how you want it set up. We map this out together during onboarding so nothing falls through the cracks.
Chat, SMS, voice, and more. We'll match you to the right channels for your business on your first call.
Pricing & Commitment
Everything needed to run your support operation — AI system, US-based human escalation, knowledge base management, daily improvements, and reporting. Plans vary by conversation volume and channels. We'll match you to the right one on your call.
Month to month. No long-term commitments. If you ever want to stop, just let us know and we handle the rest.
Ongoing Involvement
After our extensive and proven QA testing process, this is unlikely. But if it ever does happen, we catch it and fix it the same day — and it becomes a training signal that makes the system more accurate going forward.
Minimal. Keep us updated on any changes to your business and we handle the rest. You'll have a live dashboard and monthly report. We also meet with you at minimum once a quarter to review performance, identify trends, and strategize on how to keep improving your support operation. Beyond that, the inbox isn't your problem anymore.
Book a free call and we'll answer anything you want to know — no pitch, no pressure. Just a real conversation about whether Clovr is the right fit for your business. Book a free call →

Still not sure if Clovr is a fit?

Book a free 20-minute call. No pitch, no pressure — just a real conversation.

Book your free strategy call →